If you have just recorded a video and do not hear any sound, you may have to check a few settings to ensure your microphone works properly.

Are you on a web-based recorder?

  • Make sure your volume on your computer is turned up and on.
  • In your Covideo account, click on the gear icon at the top right of your web-cam to check your camera and audio sources.
  • Make sure your microphone is selected from the Covideo mic/camera settings.
  • Make sure you are in a compatible web browser such as Google Chrome or Firefox.

Are you using our Google Chrome Extension?

  • Make sure your volume on your computer is turned up and on.
  • Make sure before you record to check your video and audio sources. Underneath the screen, camera, and both options, click on the microphone icon.
  • Make sure your microphone is selected from the drop-down list.

Are you using our Covideo Mobile App?

  • Make sure the Covideo app has permission to access your phone's camera and microphone.
  • You can go into your phone settings>apps>covideo app>app permissions>make sure Covideo is allowed to access your camera, microphone, and all other options.

See examples below for iPhones and Androids.

Android example:

iPhone example:

Please give us a call if your sound issue is still not resolved at 800-306-1445 or email us at support@covideo.com.

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