If your webcam does not work at covideo.com and you can’t see yourself, try these steps:

For Covideo Mobile app users read our article on your phone's permissions.

How to get your camera to work on the Covideo website

  1. Avoid Internet Explorer! Covideo will not work within this browser.
  2. Make sure your webcam is not opened up anywhere else. Your webcam can only work with one program at a time. Close all other programs that could be trying to access the webcam (cough *zoom*).
  3. Make sure the browser has not blocked access to your webcam or microphone.
  4. Check to see if your browser is up-to-date. You may need to relaunch your browser for the update to take place. 
  5. Make sure that there is not any kind of firewall/security setting blocking access to your webcam. 
  6. Make sure you are not connected to a VPN. 

For further assistance, please call our support team at 800-306-1445. 

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