If your webcam does not work at covideo.com and you can’t see yourself, try these steps:
Recommendations for getting your camera to work on the Covideo website:
- Avoid Internet Explorer! Covideo will not work within this browser.
- Make sure your webcam is not opened up anywhere else. Your webcam can only work with one program at a time. Close all other programs that could be trying to access the webcam (cough *zoom*).
- Make sure the browser has not blocked access to your webcam or microphone.
- Check to see if your browser is up-to-date. You may need to relaunch your browser for the update to take place.
- Make sure that there is not any firewall/security setting blocking access to your webcam.
- Make sure you are not connected to a VPN.
For further assistance, please call our support team at 800-306-1445.