Uploading and processing times can vary on a few things:

  • The format of your video
  • File size
  • Internet bandwidth
  • Upload traffic

If you think that your video is taking too long to upload/processor, you might be experiencing a slow internet connection or internet connection interruption.

My video has been stuck in processing for more than 10 minutes...

After 10 minutes, you need to delete your video, but don't fret!

You shouldn't have to re-record that video if it's an existing video on your phone or done via our mobile app. You will be able to re-upload that copy of the video by clicking on the cloud icon on your mobile app.

Keep reading to learn more about why your video gets stuck in processing.

Step 1: Slow Internet Connection

Check your internet connection/WIFI.

One of the main reasons the uploading/processing step takes a long time is because your internet connection is too slow or unstable. 

Be sure to use the https://speedof.me/ site to test your uploading speed.

Step 2: Internet Connection Interruption

Your Internet connection can be interrupted for several reasons.

  • Your router or modem may be going bad.
  • Your Internet service provider might have intermittent server issues.
  • Your Wi-Fi network could be experiencing interference from a new source, which could reduce your signal strength.
  • Someone may have cut your cable or DSL connection.

If any of these occur, your video may not be able to move forward from this step. 

If a video has been stuck in processing for longer than 10 minutes, AmazonWebServices will time out the connection, and the video will never finish processing.

You will need to delete the video stuck in processing, but don't worry.

You shouldn't have to re-record that video if it is an existing video on your phone or done via our mobile app. You will be able to re-upload that copy of the video by clicking on the cloud icon on your mobile app.

Learn more about the mobile app here! If you need assistance, please feel free to give our support team a call at 800-306-1445 Monday-Friday 9 am-6 pm EST.

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