Why won't my video upload to my Covideo Mobile App?
Several factors come into play when uploading a video from your smartphone.
Below is a list of reasons why your video may have failed to upload:
-The file size is too big - There is a limit of 500 mb per video upload.
-Poor internet connection - We recommend that you use a WiFi connection when uploading videos.
-The application was closed - If you close the application while uploading a video, the upload process will fail.
-You switched from data to wifi.
Luckily though, you shouldn't have to re-record that video if it is an existing video on your phone or done via our mobile app! You will be able to re-upload that copy of the video by clicking on the cloud icon in your mobile app.
Of course, please feel free to give our support team a call at 800-306-1445 if you continue to have trouble uploading your video.