There are several factors that come into play when uploading a video from your smartphone. Below is a list of reasons why your video may have failed to upload:

File size is too big - There is a limit of 500 mb per video upload

Poor internet connection - We recommend that you use a WiFi connection when uploading videos

The application was closed - If you close the application while uploading a video, the upload process will fail

Of course, please feel free to give our support team a call at 800-306-1445 if you continue to have trouble uploading your video.

Did this answer your question?